Bespoke

The custom lighting process, end to end

Briefing → technical assessment → quotation and contract → design development → sample and swatch confirmation → metal fabrication → surface finishing → assembly and testing → client inspection → packing, delivery and installation.

Step by Step

What happens at each of the ten checkpoints

Step 01

Requirement Briefing

Schedules, reference images, rendered views, CAD drawings, site dimensions and samples are received.

Step 02

Technical Assessment

Structural process, metal materials, glass techniques, surface treatment and tooling or prototyping needs are assessed.

Step 03

Quotation and Contract

Costs are calculated; specification, quantity, lead time and order content are confirmed.

Step 04

Design Development

Dimension optimisation, luminaire breakdown, joint details and development drawings.

Step 05

Samples and Swatches

Sample production, colour and material confirmation, and client sign-off on samples.

Step 06

Metal Fabrication

Cutting, welding, grinding and polishing.

Step 07

Surface Finishing

Powder coating, baking finish, plating, brushing and antique treatments.

Step 08

Assembly and Testing

Assembly and adjustment, live testing and photometric checks, plus trial assembly and test-lighting at every stage.

Step 09

Client Inspection

Dimensions, lit appearance, packing and finish requirements are checked against the brief.

Step 10

Packing, Delivery and Installation

Professional packing and logistics; installation service can be provided (quoted separately, with the scope written into the quotation or contract), together with after-sales support.

Supporting Services

Not only production — specification and light adjustment too

Lighting scheme design Matching luminaires to the character of the space and the soft-furnishing concept
Commercial lighting planning Illuminance levels and layering for commercial interiors
Drawing-based development of decorative pieces Form and structure developed from the client's drawing
Project lighting schedule Every item on the schedule and in every space, specified
On-site light adjustment Fine-tuning of the lit effect after installation

Critical dimensions, colours, materials and structure can be confirmed in advance through drawings, samples or swatches, and production itself includes assembly testing and test-lighting at each stage.

Note: lead times, service content and after-sales handling follow the actual product, the terms agreed on the order and company policy. Installation service can be provided, quoted separately, with the scope of work written into the quotation and the contract.

Delivery and Quality Control

Item	Standard Statement
Quality control	Full inspection is currently carried out on all products
Replication fidelity	Generally above 95%; up to 98% where drawings and reference samples are fully defined
Standard items	Approximately 5–7 calendar days
Custom lighting	Approximately 25–35 calendar days
Product warranty	2 years
After-sales response	Response within 1 hour (acknowledgement and start of handling, not repair within the hour)
On-site repair	Quality issues: on-site service arranged at no charge. Non-quality issues: a technician can be arranged, cost to be agreed
Installation	Installation service available, quoted separately; scope of work stated in the quotation and contract
Service coverage	Nationwide, across China

Send us the renders, the dimensions and a reference piece

We run a technical assessment first, then move on to design development, samples and swatches, and production scheduling.